Alex Delvecchio Enterprises, Inc. Serving customers throughout Metropolitan Detroit, Southeast Michigan, the Great Lakes Region, North America, Europe and Asia, with the mission of providing total customer satisfaction. Our philosophy is simple: Offer a wide selection of leading products at competitive prices and provide high quality customer service via phone or email. Our customers place orders with confidence, knowing they will be completed on time and accurately according to the high standards Alex Delvecchio Enterprises, Inc. has become known for.
In addition to attentive support, Alex Delvecchio Enterprises, Inc. provides fast, custom quotes on the products you're most interested in. A key way we provide top-notch service is via our LOGO emPowered platform. Simply tell us which products you want quoted.
Go ahead and try us out. We're anxious to earn your business, and we'll prove it.
An Overview of the Ordering Process Shortly after placing your order, you will receive an email notification that we have received your order. We will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times.
Once your order is reviewed, you will be faxed an order acknowledgement with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgement within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 5-10 days to the order process.
Artwork We require the camera ready artwork to be "Vector" art in EPS (encapsulated post script), AI (Adobe Illustrator) or CDR (CorelDraw) for PC. Please convert all text to outlines when possible.
If you do not have this type of art available, our graphics department can produce it for you, there will be an additional charge for this service.
The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
